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Questions about using Polytrace

Short answers to common evaluation questions, with links to the page that explains each topic.

Original supplier message

Delivery is planned for 18 October.

Supplier
Cedar Works
Internal price
£12,400

Customer view

Delivery date
18 October
Internal price
Excluded

Choose the details the customer can read in this view.

Share the delivery date with a customer while keeping the internal price private.

What does Polytrace add to a mailbox or shared drive?

Create custom email lists across inboxes, find related documents and extract amounts or dates into a table. Share useful views with colleagues or customers and assign questions that need an answer. The product overview shows how these features fit together.

Do I need AI to use Polytrace?

Search, custom lists and sharing work without generative AI. Extract data with fixed mappings or rules when layouts are consistent, and choose model extraction when the wording needs interpretation. Other model-backed features have their own setup. See data preparation.

Can we bring in historical mail as well as new messages?

Yes. Import earlier mail from a supported archive and connect active accounts for messages arriving later. Choose the folders and dates relevant to your work. See connections and team handovers.

Can we route incoming requests and track unanswered work?

Create lists of requests from shared inboxes or a hosted intake address, then forward matching messages to allowed recipients. Assign follow-up with an owner and due date and keep the answer beside the question. See inbox management.

What can another person or system receive?

Share a chosen browser view, spreadsheet, digest for organization members, API feed or webhook update. Choose the fields and original files each audience can read separately. See sharing and delivery and access controls.

Can we control information sent to an AI tool?

Yes. Give a compatible assistant selected emails, files or fields through MCP or REST. Mask supported sensitive values, control original downloads and review recorded requests. Check the model’s answers and the provider’s own data handling as part of your process. See AI context.

Does this replace our accounting, case or project system?

Use Polytrace alongside those systems to gather information, check details and share data for your integrations to use. Your existing processes handle transactions, formal approvals and updates in other systems. The buyer’s guide helps you plan the fit.

Where should we start?

Choose a recurring task such as finding supplier emails across inboxes or comparing invoice amounts. Browse the workflow examples and use the setup guide for your first useful result.

Talk through the task you have in mind

Tell us what your team needs to find, compare or share and who will use the result.