Read-only customer API
The customer-facing API is for reading approved records and results, not for changing core product settings.
Security
API security
Connect Polytrace to downstream systems without turning the API into a back door to raw records. The customer API is read-only, access can be narrowed to approved outputs, and teams can revoke credentials, review logs, and control webhook delivery.
Highlights
Core capabilities
Narrow token scope
Teams can keep access broad for an organization or narrow it to a specific approved output when that is the safer fit.
Revocation and rotation
Credentials can be rotated or revoked without redesigning the whole workflow around one integration.
Webhook delivery history
Webhook attempts and retries can be reviewed when a downstream handoff fails or stalls.
Guardrails
Integration guardrails
Approved data only
Integrations can be pointed at approved outputs instead of broad raw record access.
No operational write path
The customer API does not double as a place to change sources or other core settings.
Same sharing rules
Redaction and sharing rules still apply when a system reads data through the API.
Reviewable delivery behavior
Teams can inspect logs, failures, and retries instead of guessing what happened after a send.
Comparison
| Review question | What Polytrace is designed to do |
|---|---|
| Can another system read approved data? | Yes. The read-only API can expose approved records, structured extracts, and published outputs. |
| Can the API change the product setup? | No. Operational write actions stay outside the customer-facing API. |
| Can access be narrowed? | Yes. Teams can keep access broad for an organization or limit it to a specific approved output. |
| Are API reads subject to the same rules as the UI? | Yes. Sharing and redaction rules still apply to API reads. |
01
Where API access is meant to stop
API access should stay as clear as the product UI. Teams should be able to see what the API can read, what it cannot change, whether a token can be limited to one approved feed or output, and how access is revoked when an integration changes.
That keeps downstream delivery useful without turning the API into a broader path to raw records. Polytrace is designed so an integration can read the approved data it needs while staying inside the same sharing and redaction rules as human reviewers.
02
How Polytrace keeps the API narrow
Polytrace exposes a customer-facing read-only API for records, structured extracts, and published outputs. Operational write actions stay outside that surface, so the API is not the place to create sources, change core settings, or trigger repair work.
Access can stay narrow. Tokens can be scoped broadly for an organization or limited to a specific approved output, depending on the use case. Redaction and sharing rules still apply when data is read through the API, so an integration sees the same approved version a human reviewer is meant to see.
03
How downstream delivery stays under control
Polytrace supports credential rotation, revocation, rate limits, and logging so teams can manage integrations without redesigning the workflow every time an internal system changes. Webhook deliveries also keep their own attempt history, which makes failed or retried deliveries easier to review.
That matters when a approved view feeds analytics, a case system, an internal search tool, or another controlled workflow. The receiving system gets the approved data it needs without inheriting full access to the raw source material.
04
What to validate in a technical review
A technical review should confirm read-only scope, token scope, revocation steps, rate limits, webhook behavior, and the logs available for investigation.
Related pages
Go deeper from here
Use the closest product, workflow, or security page to continue the evaluation.
FAQ
Common questions
Is the customer API read-only?
Yes. The customer-facing API is designed for reading approved records, structured extracts, and published outputs. It is not designed for operational write actions.
Can a token be limited to one approved output?
Yes. Polytrace can narrow access so a downstream system receives only the specific approved output it needs rather than broad access across the workspace.
Do API reads follow the same redaction rules as the UI?
Yes. API consumers see the approved version of the data that the workflow is meant to expose, not a bypass around the sharing and redaction rules.
Can webhook failures be reviewed?
Yes. Webhook deliveries keep attempt history, which helps teams review failures, retries, and downstream delivery behavior.
Next step
Test one integration before rollout
A short review using a real downstream system is usually enough to confirm scope, logging, and revocation.